Together with Fincentrum, we designed a technical support chatbot. The chatbot allows financial advisors and managers in the Czech and Slovak Republics to solve real-time problems 24/7 and provide help immediately without any unnecessary waiting. The chatbot can solve many of the queries completely on its own, without the help of technical support staff. Even when intervention is necessary, the chatbot reduces the amount of time it takes to resolve a query by providing online help and filtering queries. Pareto’s principle can be applied here perfectly as 80% of the questions make up 20% of the same topics. The only difference between these questions is that they are formulated differently.